Boeing Co.’s 787 Dreamliner, the planemaker’s most advanced jet ever, is in trouble because of the technology that sets the aircraft apart from its peers.
Southwest Airlines Co., the largest low-fare carrier, said it’s “very busy” with customers’ complaints over its revamped loyalty program website a week after it was remodeled.
The Federal Communications Commission took a step toward improving Web access for air travelers, voting to write rules to open frequencies for an air-to-ground Internet service proposed by Qualcomm Inc.
"American is playing catch-up to other airlines, the result of past business decisions to not invest in its passenger experience."
- Henry Harteveldt on Dec 07, 2014