General Motors Co., dogged by a widening recall crisis, still managed to place the most models atop one of the auto industry’s most closely watched quality measures, with its Chevrolet Malibu besting the Toyota Camry.
Toyota Motor Corp. led automakers with the fewest problems reported by U.S. owners of its three- year-old cars, while General Motors Co. and Honda Motor Co. also fielded models that topped their segments.
Ford Motor Co. , ranked the mainstream brand with the fewest defects by J.D. Power & Associates last year, is pressing to remedy what it expects will be a “mixed” performance this year in an area Alan Mulally calls critical.
General Motors Co.’s fight to overtake Toyota Motor Corp. in quality began with simple things such as relocating door-lock buttons to a more convenient location and using ostrich feathers to dust vehicles before painting.
Toyota Motor Corp. led automakers with the fewest problems reported by owners of its three-year- old cars, while Ford Motor Co. and General Motors Co. brands were among the most improved, according to J.D. Power & Associates.
During an otherwise peaceful family vacation driving along the California coast last August, Audi AG Chief Executive Officer Rupert Stadler was displeased by what he saw -- or more precisely, didn’t see -- on the streets of America’s most affluent neighborhoods.