David Sargent

Toyota Joins GM in Showing Auto-Quality Gains in Study

Toyota Motor Corp. led automakers with the fewest problems reported by U.S. owners of its three- year-old cars, while General Motors Co. and Honda Motor Co. also fielded models that topped their segments.

GM Gets Its Best Quality Scores; Jaguar Joins Lexus

General Motors Co., boosting the reliability of Cadillac and Chevrolet models, had its best performance ever in J.D. Power & Associates’ new-car quality survey, with three of four brands above the industry average.

Ford Missing Quality Targets Puts Pressure on Mulally to Fix Mishaps: Cars

Ford Motor Co. , ranked the mainstream brand with the fewest defects by J.D. Power & Associates last year, is pressing to remedy what it expects will be a “mixed” performance this year in an area Alan Mulally calls critical.

Toyota Plunges to 21st in Auto-Quality Survey; Ford Makes Top 5

Toyota Motor Corp. and Ford Motor Co. both set records for their namesake brands in the annual J.D. Power & Associates survey of new vehicle quality, with Toyota dropping to its worst ranking since the report began and Ford making its first foray into the top five performers.

Car Owners Complain Most About Technology in Survey

Car owners had the most complaints about audio, entertainment and navigation features in J.D. Power & Associates’ survey of auto buyers, making such technologies the biggest source of defects for the first time in the study’s 26 years.

Chrysler Brands Lead Industry Gains in J.D. Power Appeal Study

Chrysler Group LLC led industrywide gains in a J.D. Power & Associates study of owner satisfaction with new models that may boost automakers’ prospects for luring U.S. consumers who have put off new-vehicle purchases.

Toyota Rebounds to Pre-Recall Level in U.S. J.D. Power Auto-Quality Survey

Akio Toyoda is making good on his pledge to restore Toyota Motor Corp.’s reputation for quality.

Ford Says Software Fixes Too Late to Help J.D. Power Rank

Ford Motor Co., working to fix faulty dashboard touch screens, said the software upgrades offered to customers came too late to improve quality scores in J.D. Power & Associates’s new-car survey.

Toyota Leads J.D. Power Dependability Study While Ford, GM Gain

Toyota Motor Corp. led automakers with the fewest problems reported by owners of its three-year- old cars, while Ford Motor Co. and General Motors Co. brands were among the most improved, according to J.D. Power & Associates.

Ford’s Lincoln, Toyota’s Lexus Top J.D. Power Study; BMW Trails

Ford Motor Co. ’s Lincoln brand led J.D. Power & Associates’ annual study of vehicle dependability, while more Toyota Motor Corp. models placed at the top of their segments and Bayerische Motoren Werke AG trailed in the ratings.

"It's very clear that the more problems somebody has, the less likely they will be to buy the same brand of vehicle again."

- David Sargent on Feb 13, 2013

Michigan

Lexus

J.D. Power

J.D. Power

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