General Motors Co.’s fight to overtake Toyota Motor Corp. in quality began with simple things such as relocating door-lock buttons to a more convenient location and using ostrich feathers to dust vehicles before painting.
General Motors Co. led one of the auto industry’s most closely watched quality measures for the first time since the survey began almost three decades ago, pacing U.S. carmakers producing their best cars in a generation.
General Motors Co., boosting the reliability of Cadillac and Chevrolet models, had its best performance ever in J.D. Power & Associates’ new-car quality survey, with three of four brands above the industry average.
Toyota Motor Corp. led automakers with the fewest problems reported by U.S. owners of its three- year-old cars, while General Motors Co. and Honda Motor Co. also fielded models that topped their segments.
Toyota Motor Corp. and Ford Motor Co. both set records for their namesake brands in the annual J.D. Power & Associates survey of new vehicle quality, with Toyota dropping to its worst ranking since the report began and Ford making its first foray into the top five performers.
Ford Motor Co. , ranked the mainstream brand with the fewest defects by J.D. Power & Associates last year, is pressing to remedy what it expects will be a “mixed” performance this year in an area Alan Mulally calls critical.
Car owners had the most complaints about audio, entertainment and navigation features in J.D. Power & Associates’ survey of auto buyers, making such technologies the biggest source of defects for the first time in the study’s 26 years.
Chrysler Group LLC led industrywide gains in a J.D. Power & Associates study of owner satisfaction with new models that may boost automakers’ prospects for luring U.S. consumers who have put off new-vehicle purchases.